Internship in Startup - Customer Service team
You are thinking about starting your first job, startups seems to be cool. But you are not a developer. How to hook up?
There is a solution! We’re searching for candidates for paid summer internship in Customer Support team. Join our company, gain knowledge and earn your place for full time work!
Packhelp is not typical startup that you’ve heard about. We’re combining digital aspects (applications) with real, tangible products. Making super easy for anyone to order fully custom-branded packaging. It takes less than 5 minutes to design your own packaging in an online web-app. The minimum order is just 30 pieces and it’s delivered within 14 days. You don’t need to be a designer or print specialist - company makes the whole process easy and seamless. Packhelp currently serves more than 5000 customers from 29 countries.
How we see internship:
- you will be working closely with our Customers and the team, managers and stakeholders,
- one of Sales executives will be taking care of your development, but you will be gaining multi-disciplinary knowledge.
Role is about:
- support for customers visiting the website in the purchasing process,
- engaging our customers and building their satisfaction,
- help in case of technical issues and advising (consulting) throughout the designing process,
- qualification of strong sales leads,
- process analysis and support of the Sales Automation team in building automation processes,
- active influence on the development of Help Center and customer communication strategy,
- support of the production team in customer after-sales services,
- collecting feedback from customers, drawing conclusions and suggesting changes to improve satisfaction,
- cooperation with the IT team in identifying and solving technical bugs reported by clients.
- fluent English and Polish,
- knowledge of one of the following languages: German, Italian, French, Spanish,
- strong organizational skills,
- positive attitude and good communication skills.
Why is worth to take part in Internship:
- it easy start to building career in startup environment,
- we’re growing really fast - our sales increased 15x in last 12 months,
- our ambition is to create a pioneering product on a world-class level,
- we are developing a product for clients from around the world,
- start-up + technology + sales = awesome job & experience,
- our team is build from people who love what they do and believe in the value of what they create,
- we solve problems instead of creating and forwarding them,
- we are a young, dynamically developing startup with people approach. Which means that the team is creating the value here - influences the results and direction of the company's development,
- we use the best tools to support our work: Drift, Base CRM, Intercom, Segment, Autopilot, Asana, Amplitude and more,
- what's more: we offer private medical care, great equipment (most of us use Macs) and lots of team integrations!
If you are interested, please send your CV in English by clicking "Aplikuj teraz" button.