Praca - IT Service Desk Analyst

Dodano:
Lokalizacja: Warszawa
Wygasa:

The GSC is split into four areas supporting the functions of: IT, Finance, HR and Marketing. DLA Piper GSC employees will play a critical role by supporting our internal teams, partners and business functions. This will give our employees a great opportunity to understand the complexity of a global business.

 

At the moment we are looking for candidates for the position of

SERVICE DESK ANALYST

Responsibilities:

  • Front Line of the IT department
  • Provide a single point of contact for colleagues requiring IT support or access to IT systems
  • Work with 3rd line teams to move resolutions closer to the customer
  • Support Transition, Continues Improvement and Technology teams on identifying business requirements for new solutions and systems
  • Responsibility to respond to calls for support
  • Resolving or escalating to the appropriate team
  • Seek opportunities for improvement in IT area, design and apply improvements

Requirements:

  • Very good command of English
  • Exceptional customer service skills with good attention to detail
  • High level of IT literacy especially within a Microsoft environment e.g. Windows 7, Office 2010, XP, Outlook, Exchange, Active Directory
  • Knowledge of legal applications
  • Team player - ability to work well with team members and with other teams to deliver solutions
  • Positive attitude

Our offer:

  • Great opportunity to help shape and influence the overall design of GSC
  • Opportunity to interact with multiple cultures in the dynamic organization
  • Work atmosphere built on support and mutual respect
  • Attractive set of benefits
  • Stable employment

If you would like to join us - please send us your CV by clicking "Aplikuj teraz" button.

Aplikuj teraz